ProComm's proven support services are at the core of its business.  A number of standard and/or custom maintenance contract packages are available to you.  These packages allow you to have the confidence that any downtime will be kept to a minimum.  Service is our business and our goal is to minimize the distress associated with downtime.

Various Support Services available include:

• Hardware / Software Maintenance
• Network / Internet / Intranet / Extranet / LAN / WAN Support
• System Administration Management

Reporting
All support requests are logged enabling call trackinga and trend analysis.  Monthly reports provide the customer an up-to-date account of their system. Service contracts are the key to minimizing downtime inconvenience.  Routine, scheduled checks will head off most operating problems.  However, in the unlikely event that regularly maintained equipment fails, ProComm guarantees to have an engineer on site within the contract response time.

Support Staff
The forefront of good support is the competence of the staff involved. All support staff are available 24x7 assuring you direct response.  Using certified technicians, Procomm provides you a top quality service at very competitive cost. Most calls are handled remotely. However, in the event a technician is required on-site, one will be dispatched.

Management / Administration
Computer hardware and software is becoming more sophisticated. With expertise in Total Systems Management, we provide you a solution to keep your business running smoothly.